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Customer Satisfaction is of the utmost importance at Vapour Heights. We would like to inform all of our customers that our shipping department is closed on weekends (Saturdays and Sundays) and holidays. Any inquiries over the weekend regarding shipping will be answered at the beginning of the week.
- All orders placed through this web site must be shipped to the shipping address provided in your invoice
- We DO NOT allow will call or pick up of items for online purchases due to security reasons
- All limited availability and/or exclusive items are limited to one per person, per household
- Multiple orders can not be combined
- No sales or shipping to Countries, States, Provinces, Counties or Cities where items are prohibited
- No sales or shipping to minors, or to adults intending to distribute or resell items to minors
- All customers are responsible for knowing and following the laws which they reside in
USPS options have been re-enabled to all US shipping addresses. (Some restrictions and exclusions apply).
All orders will be packaged within 1 to 2 business days from the date you place your order and will be picked up by USPS or FedEx the following business day, regardless of the shipping option you choose.
Ex. If you place an order Friday and choose FedEx Priority Overnight, your order will not be processed or picked up by FedEx till the following Monday and be delivered to you the business day after. Shipping days/times are only estimates by the courier and are not guaranteed unless expressed by the shipping courier.
Domestic orders can take 1 to 15 business days to reach their intended destination and can be delayed due to weather or other factors that we, Vapour Heights LLC, CAN NOT control. International orders can take 3 to 20 business days to reach its intended destination for priority international or express international shipping options. All other international shipping options have a 10 to 45 day time frame and can be delayed due to customs holds within your country. Lost or damaged claims can not be filed for First Class International shipments as stated on USPS.com's website. Time frames specified are only estimates from the shipping couriers and are not guaranteed by us, Vapour Heights LLC.
Weather and other conditions can affect delivery times. Invoices are processed in the order they are received. If there were many orders placed over the weekend, then there could be a possible delay in getting your order out. FedEx and USPS does not deliver on weekends or major holidays.
For all international orders, if you choose any shipping option other than USPS express international, you the customer, takes full responsibility if the package is lost during transit as we can not add insurance or door to door tracking to those options. Please remember that once a package leaves our facility, we no longer have control of the item. However, we will try our best to assist all of our customers in locating their package if it is ever lost during transit. Since international laws are continuously changing we can not keep up with what is legal to sell to our customers in other countries. It is up to the customer to be aware of their laws regarding ordering e-liquid/receiving e-liquid/ and any other restrictions regarding other vapor related products. If items are confiscated by customs or the shipping carrier, we will not be held responsible for the confiscation of such items. It is always the responsibility of the customer to only order what is allow for you to receive. Certain items can not be shipped internationally. All batteries or devices with built in batteries can not be shipped internationally. Also, they can not be shipped domestically overnight (lithium ion batteries can not be shipped via air due to new laws regarding shipping restrictions of batteries) and must be shipped ground. For further information regarding restricted items, please email us at firstname.lastname@example.org. Also, "ANY" request by customers to alter their international customs invoices will not be honored. All items shipped internationally must be declared.
SIGNATURE CONFIRMATION POLICY
"SIGNATURE CONFIRMATION" upon delivery is a safety feature that we offer ALL of our customers for FREE. If you wish to waive signature confirmation due to the inconvenience this may cause you, you can do so by selecting,
"No, I do not want signature confirmation included. I understand that Vapour Heights will not be held liable for my package if it is lost or stolen after delivery"
By denying "Signature Confirmation", you, the customer, understand that you have waived your right to a security measure that, we, Vapour Heights LLC, have tried to provide you for the safety of your order. By denying "Signature Confirmation", you agree that if your package is lost or stolen AFTER delivery, we, Vapour Heights LLC, will not be held liable or responsible for your lost or stolen item(s) that you purchased through us. (Delivered, means the courier's tracking information shows your order was delivered by USPS or FedEx to the shipping address you submitted during checkout)
By refusing "Signature Confirmation" upon delivery, the courier you choose to ship your package to you, is not required to knock on your door and will leave your package where it is accessible to them. By keeping "Signature Confirmation" upon delivery with your order, the shipping courier is required to get your signature and can not release your package or leave your order on your property without it. A copy of this policy as well as a copy of your receipt which shows you denied "Signature Confirmation" upon delivery will be sent to your credit card company for customers who refuse/deny "Signature Confirmation" for their order/package and try to submit a "Chargeback".